Annual Report 2017

Marketplace shows good growth

  • Dedicated ‘new goods’ and ‘secondhand goods’ teams established
  • Revenue up 7.1% on F16

We’re rapt to see ongoing growth in our General Items marketplace. Revenue was up again this year, following on from revenue growth of 3.5 per cent last year.

Over the year we’ve introduced several new initiatives and product changes. This included Buyer Protection and Seller Protection, both of which are aimed at enhancing trust in trading onsite.

We’ve also been focused on making buying and selling easier. For example, we’ve started suggesting categories and start prices to sellers when they list. Our ‘Book a courier’ service is also going well.

We’re under way with plans to set up dedicated teams focused on the distinct business-to-consumer (‘new goods’) and consumer-to-consumer (‘secondhand goods’) markets.