Annual Report 2018

Trade Me values

Who are we?

We are Trade Me.

Our vision is to make life better for Kiwis through online experiences they love.

All Company Photo

We're part of an exciting industry and we have great prospects. We're a great place to work. But regardless of our past successes, we understand that our future depends on continuing to be relevant, useful and good value to our customers.

We're also a commercial enterprise, and as such we need to provide a return to our owners. Our owners are retail investors (people who have bought shares) and institutional investors (funds of money from the public).

We make money through charging fees for our services and through advertising. We aim to set our fees responsibly, and at a sustainable level that provides great value to our customers. We aim to display our advertising in a responsible way too, minimising disruption to our users.

Our values

We’ve identified four values which do a great job of summing up what’s important to us as a company.

1. Customer aroha

Our customers are at the heart of what we do. They're part of our community and we’re part of theirs. We understand how they tick. We deliver them things that are valuable, empowering and easy to use.

2. Hunger like Ed Hillary

Like Sir Ed, we’re ambitious but humble. We deliver. We love learning and we relish taking on challenges. We take risks, and we’re not afraid to learn from failure.

3. There's no 'I' in Trade Me

There is collective strength in the diverse strands of what we do. We get a kick out of achieving things together. We're united, but not afraid to challenge each other.

4. Don't be a dick

We’re straight up, transparent and we do the right thing. We cherish individuality and treat people with respect. And we maintain a healthy sense of humour.